Studio Castel’s Heritage Atelier is dedicated to delivering exceptional wallcovering solutions tailored for the hospitality sector. As part of the Designer Wallcoverings family, we have spent over two decades refining our curation process to ensure every product meets the exacting standards of the trade. Our program is designed for professionals who demand precision, quality, and a deep understanding of materials—offering seamless support from initial concept through to final installation.
Our program is exclusively available to professionals in the design and construction industries. Eligibility extends to:
By limiting access to these disciplines, we ensure our resources are allocated to those with the expertise and commitment required to bring our materials to life in high-impact environments.
Our memo samples are a critical tool for evaluating materials before committing to a project. Each sample includes a detailed description of the finish, texture, and application method, allowing specifiers to make informed decisions. Requests are processed within three business days, with samples dispatched via courier for prompt evaluation. These samples are non-returnable and intended for use in client presentations or internal review.
Lead times vary depending on the product type and availability. Standard rolls typically ship within 10–14 business days, while custom-print options may require up to 21 days for production. All orders are subject to confirmation via email, with a dedicated account manager available to assist with specifications and logistics. For urgent requirements, we offer expedited shipping options at an additional cost.
Eligible clients may qualify for NET-30 payment terms, allowing 30 days from the date of invoice to settle outstanding balances. This policy applies to orders exceeding £500 and is subject to a prior credit check. All invoices are issued via email, with payment details clearly outlined. Late payments incur a 1.5% monthly interest charge, as per standard industry practice.
Custom-print options are available through our parent house, leveraging over 25 years of experience in material development. Clients can submit digital files for bespoke designs, which are then processed using our in-house printing facilities. Custom-print lead times are clearly communicated during the quoting phase, and samples are provided before full production begins. This service is ideal for projects requiring unique branding or site-specific finishes.
As a founding member of the Designer Wallcoverings family, Heritage Atelier benefits from a legacy of innovation and craftsmanship. Established in 1996, the parent company has served the design trade with a focus on quality, consistency, and responsiveness. Our extensive inventory, combined with a dedicated team of experts, ensures that every client receives personalized attention—from initial inquiry to post-installation support. This heritage informs every aspect of our program, reinforcing our commitment to excellence in the hospitality sector.